Payment captured but no reservation created

If a guest’s payment is captured during checkout but no reservation is created in your PMS, there is no risk of charging the guest twice.

When this happens, the checkout safety net triggers an alert and immediately blocks that quote from being charged again. Your guest has been charged exactly once, so you can safely create the reservation manually in your PMS without any risk of a duplicate charge.

Still stuck? Contact the HomeRunner team with your site address and what you tried, and we take it from there.