The pet-friendly search filter on your site returns zero results.
Why this happens. The pet-friendly filter only matches listings that are marked as allowing pets in your property management system. HomeRunner reads the "pets allowed" setting from your PMS during property sync. If none of your listings have pets allowed set in the PMS, the filter has nothing to match and always returns zero results.
How to fix it.
- In your PMS, open each listing that welcomes pets and enable its pets-allowed or pet policy setting. In Guesty, this is part of the listing’s house rules.
- Wait for the next property sync, or ask support to run one, so the change flows through to your website.
- Run the pet-friendly search again. The updated listings now appear.
Note. Editing the listing directly on your website is not a lasting fix. Your PMS is the source of truth, and each full sync resets the website to match it.