Your checkout page loads, but no card entry fields appear. Card fields appear at checkout only once a payment provider is connected in your Guesty account.
Why this happens. HomeRunner reads the payment processor directly from Guesty. Until Guesty has one configured, the checkout page has nothing to charge against, so no card fields are rendered.
How to fix it.
- In your Guesty account, go to Financials > Guest Payments > Payment Processing and connect Stripe or Guesty Pay.
- Once a payment provider is active, contact support so the connection can be synced into your HomeRunner account and the card fields can be enabled.
- Reload the checkout page. The card fields appear, and deposits and balances follow your Guesty payment rules.
Everything else on your booking pages (search, listings, property pages, calendar and quotes) works before this step. Only payment capture requires a connected provider.