If the cancellation policy you set in Guesty is not showing in your booking flow, this is expected. HomeRunner does not read the cancellation policy that Guesty manages per channel or per rate plan, so that Guesty setting never reaches your site.
Where to set it. Set the cancellation policy and the Privacy Policy link on the site instead, under HomeRunner > Settings > Reservation:
- The full-refund and partial-refund fields take the day cutoffs and the refund terms for each tier.
- The Cancellation Policy box below them takes the complete policy wording shown to guests.
- The Privacy Policy link is on the same tab, in the Privacy URL field. Point it at the published privacy page on your live site, not a staging address and not a URL that redirects.
Do not use the property edit screen. Do not type the policy on an individual property’s edit screen. The next PMS sync clears anything entered there.