You may see the message HomeRunner Error: Could not identify the requesting entity. Please check & update your API Credentials as a banner in your WordPress admin.
Why this happens. This banner shows the most recent connection error recorded between your website and HomeRunner. It does not necessarily mean the connection is failing right now. The message persists after a temporary hiccup has passed, and it only clears when the API credentials are next saved. If your site’s properties, calendars, and booking flow are working normally, the error was most likely a temporary connection blip that has already resolved.
Clearing the banner. You do not need to change anything, only save:
- Open the HomeRunner settings page in your WordPress admin.
- Re-save your API credentials.
If it keeps coming back. If the banner reappears repeatedly, or your calendars or bookings are misbehaving, contact support with a screenshot and your site URL so support can check the connection.