Your HomeRunner website does not have a review-reply feature.
Why this happens. The reviews on your property pages are imported automatically from your property management system (PMS), which collects them from the booking channels. The website displays these reviews read-only, and HomeRunner does not send anything back to your PMS.
Managing reviews. To add, edit, or delete reviews, go to the reviews area inside your PMS.
Responding to reviews. Reply where the review originated. This is either your PMS’s reviews section or the channel your guest used, such as Airbnb, Vrbo, or Google. Replies you write there do not require any action on the website side.
If you use Hostfully. Hostfully does not offer a reply feature for direct-booking reviews. You can manage those reviews from each property’s Reviews tab inside Hostfully.