If you set up an inclusion tag on your Track connection to filter which properties sync to your site, you may see no properties come in, even when the tag is correctly set up in your Track account.
Why this happens. There are a few possible reasons. The most common is that the tag needs to be entered in Track using a specific custom field rather than Track’s built-in Tags feature. The filter also does not match if the tag name is spelled or capitalized differently from the tag name in your connection settings.
What you can do. Contact support. Support can check your connection configuration and confirm whether the tag is being read from the right place in your Track account. When you get in touch, let support know whether you added the tag through Track’s native Tags interface or through a custom field, and exactly how the tag name is written.