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Guesty reviews not showing after connecting

Your Guesty listings appear on your site, but guest reviews do not show yet.

Why this happens. Reviews sync on their own schedule, separate from the listing sync. HomeRunner pulls Guesty reviews once a day, so if you connect after that day’s run, your reviews appear the following day.

What you can do. You do not need to change anything on your site. The Import Reviews option on the connection is on by default, and after the first pull, review updates reach your website automatically. If reviews are still missing two days after you connect, contact support with the property name so support can check the review sync for that connection.

Which reviews appear. HomeRunner shows the reviews Guesty has received from connected channels (Airbnb, Vrbo and so on) since your account was connected. Reviews that lived only in a previous property management system or on a previous website are not in Guesty and do not sync from it.