A recent guest review from Airbnb or Vrbo is missing from your property page, while older reviews display correctly.
Why this happens. Reviews come in automatically through the Reva integration on a recurring sync. When a recent review is missing but older ones show, the sync feed has usually stalled. There is nothing to change on your site or in your review platform account.
What to do. Contact support to run a full review re-synchronization. This imports the missing review and any others received during the stalled window. Your property page updates automatically after the re-sync, though a page-cache refresh may take a few minutes to reflect the change.
If a specific review is still missing after a re-sync:
- Confirm the review is set to display on the listing platform.
- Confirm the property is connected in Reva.
- Contact support with the property link and the review date.