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- What is HomeRunner?
HomeRunner is an independent direct booking platform that transforms WordPress websites into professional booking engines. We integrate with your PMS to provide enterprise-grade direct booking capabilities while maintaining your independence.
- Does HomeRunner work alongside my existing PMS?
Yes, HomeRunner is designed to work seamlessly alongside your existing Property Management System. It integrates directly with your PMS to enhance your direct booking capabilities while keeping your current operational system at the center of your business.
HomeRunner connects to your PMS through a secure two-way integration that:
- Pulls property data, availability, and pricing from your PMS
- Sends bookings back to your PMS when guests make reservations
- Keeps everything synchronized in real-time
Your team continues using your familiar PMS for all operational tasks including property management, channel distribution, guest communications, and financial reporting. HomeRunner simply adds professional direct booking capabilities to your existing setup without disrupting your established workflows.
This complementary relationship means you get the best of both worlds: your trusted PMS for operations and HomeRunner for maximizing direct bookings through your website.
- What makes HomeRunner different from other booking solutions?
- Independent platform that works with your existing website
- Full PMS integration with real-time sync
- Professional booking experience
- Complete control of your booking flow
- Business intelligence dashboard
- No lock-in to specific website or PMS providers
- Who is HomeRunner for?
HomeRunner serves vacation rental operators at every scale:
- Independent operators with 5-15 properties seeking professional booking capabilities
- Growing companies with 15-50 properties expanding their direct booking presence
- Multi-location operators managing 50-100 properties across markets
- Enterprise organizations with 100+ properties under multiple brands
Currently powering 3,100+ properties across 100+ professional websites, HomeRunner delivers enterprise-grade capabilities whether you manage 5, 500, or 5,000 properties.
Web agencies building vacation rental websites can also use HomeRunner to deliver professional booking capabilities to their clients without complex custom development.
- What are the key features?
HomeRunner delivers enterprise-grade direct booking capabilities:
Booking Engine
- Professional multi-property search with advanced filtering
- Real-time availability and pricing sync with your PMS
- Custom property collections and grouping
- Professional checkout experience
- Custom add-ons and upsells
- Secure payment processing through your PMS
- An option to use external payment gateways
- Inventory segmentation into multiple websites from a single PMS account
Business Intelligence
- Real-time performance dashboard
- Guest search patterns and trends
- Booking conversion analytics
- Revenue insights and forecasting
- Custom reporting capabilities
- AI-powered recommendations
Currently powering 3,100+ properties across 100+ professional websites, HomeRunner combines powerful features with a focus on performance and reliability.
- What PMS Platforms Does HomeRunner Support?
We have a professional API integration in place for Hostfully, Guesty Pro, Hostaway, Hospitable, OwnerRez, Lodgify. More integrations are in development.
- Does HomeRunner work with my website?
Currently, HomeRunner works with any WordPress website. Any theme, no plug-in dependencies.
Support for other platforms through JavaScript embed capabilities is in development.
- Do I need to rebuild my site to use HomeRunner?
No. If you have a WordPress website, HomeRunner works with your existing site. No rebuild required. Just add our booking engine and you’re ready to go.
- What if I need to change my PMS, will HomeRunner still work on my website?
Yes. Because HomeRunner works independently with multiple PMSs, your direct booking website continues functioning even if you switch systems. Your website and booking engine remain stable while you transition, helping maintain business continuity. Just connect your new PMS credentials and HomeRunner handles the rest.
- How does HomeRunner handle multi-brand operations?
HomeRunner enables you to create custom property collections from your PMS inventory, displaying different properties on different websites. Each collection can have its own branding, pricing rules, and booking flow, all while managing everything through a single PMS account. This makes it easy to run multiple branded websites or create specific property groupings for different markets or audiences.
For example, you could have:
- A luxury collection website showing only premium properties
- A corporate housing website with long-term rentals
- Different branded websites for each location or market
All properties remain managed in your single PMS account, while HomeRunner handles how they’re organized and displayed across your various websites.
- Can HomeRunner handle multi-unit or hotel-style properties?
HomeRunner supports multi-unit properties as long as your PMS includes multi-unit functionality. Since HomeRunner syncs directly with your PMS, it can manage:
- Unit-type bookings with automatic unit assignment
- Real-time availability and inventory updates
- Dynamic pricing per unit type
- Custom booking rules based on your PMS settings
If your PMS offers multi-unit support, HomeRunner will seamlessly reflect those features on your direct booking website.
- Can HomeRunner combine listings from multiple hosts or PMS Systems?
Not yet, but we’re actively working on it!
Soon, HomeRunner will support booking websites that pull in listings from multiple owners and different PMS systems. This means you’ll be able to:
- Share inventory between multiple businesses
- Create community or theme-based marketplaces
- Maintain unique branding for each provider
- Set custom booking rules per owner
- Track revenue separately for each participant
This upcoming feature will make it easy to build collaborative booking sites with shared inventory while keeping everything organized.
- How scalable is HomeRunner?
HomeRunner is built for scale, currently powering 3,100+ properties across 100+ professional websites. Our infrastructure automatically scales to handle peak booking seasons and growing property portfolios.
- How much customization does HomeRunner offer?
HomeRunner gives you complete control over how guests search, book, and check out, so everything aligns perfectly with your business.
- Search & Filtering: Fine-tune how guests find the right property
- Property Display: Choose how listings are presented for maximum appeal
- Pricing & Fees: Control how rates, discounts, and extra charges appear
- Checkout Experience: Optimize the flow to increase conversions
- And more!
All while maintaining a seamless, professional booking process that builds trust and drives direct bookings.
- How are guest payments handled?
HomeRunner primarily relies on your PMS’s payment processing system, ensuring a seamless and efficient transaction flow. Since payments are typically handled through the PMS, HomeRunner facilitates the booking process while maintaining full compatibility with your PMS’s supported payment gateways. This means:
- No separate payment setup is required—HomeRunner uses the same payment methods already configured in your PMS.
- A streamlined process for property managers—transactions are processed consistently through the PMS, keeping financial records and automation intact.
- Security and compliance—payments processed by the PMS maintain industry-standard security protocols and PCI compliance.
External Payment Gateway Options:
For situations where your PMS’s payment options don’t meet your needs, HomeRunner also supports direct integration with external payment gateways including:
- Stripe
- PayPal
- Authorize.net
- Square
- And others based on regional requirements
When using external payment gateways, reservation and payment details will still sync to your PMS, though some manual processing steps may be required for certain operations like refunds or damage deposits.
Our support team can help determine the best payment configuration based on your specific PMS, region, and business requirements.
- What reporting and analytics does HomeRunner offer?
HomeRunner’s business intelligence dashboard gives you clear, real-time insights to track performance and optimize your booking strategy.
You’ll have access to:
- Real-Time Performance Metrics – See how your properties and brands are performing at a glance.
- Advanced Revenue Analytics – Track earnings, trends, and key financial data.
- Guest Behavior & Search Insights – Understand what guests are looking for and how they book.
- Custom Reporting – Generate reports tailored to your business needs.
- AI-Powered Insights – Get smart recommendations to improve conversions.
With HomeRunner, you’ll have the data you need to make informed decisions and maximize direct bookings.
- Can HomeRunner group properties based on theme or location?
Yes! HomeRunner is designed for multi-property management, making it easy to organize and present your listings effectively.
- Advanced Search & Filtering: Guests can refine their choices based on location, features, or custom criteria.
- Custom Property Collections: Group properties by theme, brand, or any category that fits your business.
- Location-Based Collections: Organize listings by regions, neighborhoods, or specific areas, not just by city. These collections can be integrated into the Where filter, making it even easier for guests to find the right stay.
With HomeRunner, you can create a search and booking experience tailored to how guests explore and choose properties—whether by theme, brand, or specific areas.
- Can HomeRunner group properties based on theme or location?
Yes! HomeRunner is designed for multi-property management, making it easy to organize and present your listings effectively.
- Advanced Search & Filtering: Guests can refine their choices based on location, features, or custom criteria.
- Custom Property Collections: Group properties by theme, brand, or any category that fits your business.
- Location-Based Collections: Organize listings by regions, neighborhoods, or specific areas, not just by city. These collections can be integrated into the Where filter, making it even easier for guests to find the right stay.
With HomeRunner, you can create a search and booking experience tailored to how guests explore and choose properties—whether by theme, brand, or specific areas.
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How long does it take to get HomeRunner up and running?
Most customers are live and taking direct bookings in just 30 minutes. Setup is simple:
- Sign up & create your PMS connection
- Add HomeRunner to your WordPress website
- Start Accepting Bookings
For those who want more customization, HomeRunner offers extensive configuration options to fine-tune every detail. Plus, our team provides end-to-end support to ensure everything runs smoothly from day one.
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What kind of support do you provide?
We offer dedicated setup assistance and ongoing technical support to keep your booking engine running smoothly. Whether you need help with setup, customization, or troubleshooting, our team is here to ensure HomeRunner works reliably for your business.
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How is HomeRunner priced?
Our pricing is based on the number of properties you manage. All plans include full PMS integration, real-time sync, and professional booking features. Click here for our pricing information.
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How do I get started with HomeRunner?
Getting started is easy. Schedule a demo to see HomeRunner in action and discuss the best setup for your business. Our team will guide you through integration, ensure everything runs smoothly, and help you start taking direct bookings with confidence.