A “Have a Question?” button on your property pages that opens a modal contact form, letting a guest send an inquiry about that specific property without leaving the page.
What it does #
Contact Form adds a “Have a Question?” call to action to your property pages. When a guest taps it, a modal contact form opens right there. The guest can ask about that exact property, optionally include their dates and party size, and send the message. Their inquiry is emailed to you (or whoever you designate), with the property they were viewing already attached as context.
It is built to capture the guest who has a question standing between them and a booking. Answering it fast keeps the conversation, and the booking, with you.
What the guest can send:
- A name (you choose whether it is required).
- Their check-in and check-out dates (optional, recommended, or required).
- Number of guests (optional, recommended, or required).
- A message (you choose whether it is required).
The form knows which property the guest is on, so the inquiry that lands in your inbox is already labeled with the right rental and dates.
How guest accounts fit in #
Contact Form works on its own. If guest accounts (identity-aware mode) are on and the guest is signed in, their known details can be used so they do not have to retype them. See Guest Identity and Guest Portal.
How to turn it on #
1. Open the Conversion Kit tools #
Go to HomeRunner -> Conversion Kit and find Contact Form in the tool list.
2. Enable the tool #
Toggle Contact Form on. The “Have a Question?” button appears on your property pages automatically. You can also place it manually with the [hrck_contact_form] shortcode.
3. Set where inquiries go #
In the settings, enter the Recipient Email(s) that should receive inquiries. If you leave it blank, inquiries go to your site’s admin email.
Settings #
- Button Text: the label on the CTA (default “Have a Question?”).
- Button CSS: custom CSS to style the button. Scope your rules to
.hrck-contact-trigger. - Recipient Email(s): comma-separated addresses that receive inquiries (defaults to the site admin email).
- Subject Line: the subject of the inquiry email, supporting the
{property-title}variable (default “Question about {property-title}”). - Check-in / Check-out and Number of Guests: set each to optional, recommended, or required (both default to required).
- Name Required and Message Required: toggle whether those fields are mandatory (both default on).
- reCAPTCHA: optionally enable Google reCAPTCHA v3 with your site and secret keys to cut spam (default off).
- Auto-close Delay: how long the success message stays before the modal closes, in seconds (default 8).
- Always Load Assets: force the form’s assets to load for full-site-editing or widget edge cases (default off).
Tips #
- Route inquiries to the inbox your team actually watches. A question that sits unanswered is a lost booking.
- Keep dates and guest count at required only if you genuinely need them up front. Fewer required fields means more guests actually send the message.
- Turn on reCAPTCHA if you start seeing spam. It runs invisibly in the background for real guests.
- Use
{property-title}in the subject line so each inquiry email tells you which rental it is about at a glance.