Turn an oversized-group dead end into a lead: when no single home sleeps the whole party, the Concierge explains the real ceiling plainly and, if Group Stays is turned on, hands the guest a link to pair homes together instead of just returning nothing.
What it does #
A search for a big group, say 10 or 12 guests, can come back with zero results even though your site has plenty of availability, because no single home sleeps that many people. Left on its own, the Concierge used to answer with the same generic “nothing found” copy it uses for any dead end, which never told the guest why nothing came up or what to try next.
Now, whenever the party size is the actual reason a search comes back empty, the Concierge names the real ceiling: the largest home actually available. If the guest searched one destination, the message names it; if their dates or other filters (bedrooms, amenities, pets, a specific home name) narrowed the search further, the message accounts for that too, so the number it quotes is never misleading.
For example, a guest searching for 7 guests in Honolulu, where the largest home only sleeps 6, sees:
“No single home in Honolulu sleeps 7 guests. The largest one sleeps 6.”
If they had also picked dates, the line adjusts to what is actually open for those nights: “For those dates, no single home in Honolulu sleeps 7 guests. The largest one available sleeps 6.”
If your site also has the Conversion Kit’s Group Stays wizard turned on and licensed, the Concierge adds one more line and a button: “Group Stays can pair nearby homes in Honolulu so all 7 of you stay together,” with an Explore Group Stays button that opens the wizard already filled in with the party size, dates, and destination the guest searched.
What the guest experiences:
- A plain-language line naming the largest home’s actual capacity, scoped to the destination, dates, and other filters they searched with.
- If Group Stays is live on your site, a short follow-up message plus an Explore Group Stays button that jumps straight into the wizard with their party size and dates, and their destination too when they searched a single city or area, already filled in.
The capacity explanation always appears on a search a party size blocks, on any HomeRunner site, with no setup required. The Explore Group Stays button is the part that depends on the Conversion Kit: it only appears when your site also has the Conversion Kit installed, with Trip Builder’s guest self-serve search turned on and licensed. Without it, guests still get the plain explanation, just not the link.
How to turn it on #
1. Turn on Group Stays in the Conversion Kit #
The plain capacity explanation needs no setup. To also show the Explore Group Stays button, turn on Trip Builder’s guest self-serve search in the Conversion Kit. See Conversion Kit: Trip Builder for the steps. This is also what lights up the public /group-stays/ page the button links to.
2. Confirm the toggle in AI Concierge Settings #
In AI Concierge Settings, under Recovery, Offer Group Stays When No Single Home Fits is on by default. Leave it on to show the Explore Group Stays button once Group Stays is live on your site. Turn it off if you would rather keep the plain capacity explanation without the button, even with Group Stays available.
Settings #
| Setting | What it controls |
|---|---|
| Offer Group Stays When No Single Home Fits | On by default. Adds the “Explore Group Stays” message and button after the capacity explanation, whenever the Conversion Kit’s Group Stays (Trip Builder guest self-serve search) is turned on and licensed. Turning this off keeps the plain capacity explanation but drops the message and button. Has no effect on sites without the Conversion Kit, or with Group Stays turned off. |
Tips #
- If the Explore Group Stays button is not appearing even though this setting is on, check that the Conversion Kit’s Trip Builder is active, licensed, and has guest self-serve search turned on. See Conversion Kit: Trip Builder for where those live.
- The button only fills in a destination when the guest searched a single city or area. A search across several destinations, or by state only, still gets the button, just without a destination pre-filled.
- For the full guest journey once someone lands on the Group Stays wizard, including how the staff-side trip builder and booking progress work, see Conversion Kit: Trip Builder.
- This pairs with the rest of the assistant you configure in Operator Tools. For the bigger picture of how the Concierge guides guests, see the Overview.