The Performance tab is your at-a-glance answer to “is the AI Concierge actually doing anything for us?” It shows how guests are engaging with it, what it is costing, and which questions and properties come up most.
What it does #
Performance is a read-only dashboard that summarizes AI Concierge activity over a date range. It pulls from two places: the shared Conversion Kit events table (for engagement) and the per-message cost ledger the Concierge keeps for every AI call. Nothing here is guest-facing; it is for you.
Where to find it #
Go to HomeRunner -> AI Concierge and open the Performance tab.
Use the Range selector in the top right to switch the whole report between This month, Last month, Last 30 days, and Last 90 days.
If Conversion Kit is not active on the site, the engagement counters will read zero (the assistant has nowhere to record events), and you will see a notice saying so. Cost figures still report regardless of Conversion Kit, because the Concierge logs those itself.
What it reports #
Engagement counters #
A grid of tiles, each a simple count for the selected range:
- Drawer opens — times the chat drawer was opened.
- Unique sessions — distinct guest sessions that interacted with the Concierge (a more meaningful “people helped” figure than raw event counts).
- Messages sent — guest messages.
- Searches performed.
- Zero-result searches — searches that returned nothing.
- Lead captures — times a guest handed over contact details.
- Recovery chip clicks — clicks on the suggested follow-up chips.
- Property card clicks.
- View-all clicks.
- CTA clicks.
Cost #
- Total spend in USD for the range.
- Prompt tokens and Completion tokens consumed.
- AI messages counted.
- A per-model breakdown table showing messages and cost for each AI model used, plus a note if any messages could not be priced.
Top lists #
- Top guest requests — the most common things guests asked, with counts.
- Top failed searches — the most common search or refinement requests that returned zero results, with counts. This is your demand-gap list: what guests want that your catalog (or its tagging) is not answering.
- Top properties surfaced by AI — the listings the Concierge put in front of guests most often, with how many times each was surfaced.
How to read it #
- Drawer opens and unique sessions tell you reach: how many guests are actually engaging.
- Zero-result searches and Top failed searches are the most actionable signals. A recurring failed request often means a gap in your inventory, or a listing that exists but is not tagged the way guests phrase it.
- Top guest requests show you, in guests’ own words, what they care about, useful for listing copy and marketing.
- Top properties surfaced highlight which homes the Concierge leans on, so you can sanity-check that your best inventory is getting airtime.
- Cost keeps spend visible. The per-model breakdown shows where the spend goes.
For everything below the surface (model selection, spend limits, data handling), see Operator Tools and Privacy, Data, and Cost Controls.
Tips #
- Empty report? If you see “No AI activity yet,” open the chat drawer on a guest-facing page to start recording, then come back.
- Work the failed-searches list monthly. It is the cheapest product feedback you will get.
- Compare ranges (this month vs. last month) to see whether engagement and cost are trending the way you expect.