Let the AI Concierge hand-pick the exact homes that match a guest’s vibe or detail request, the kind no search filter can express.
What it does #
Without Handpick, a request like “a place with an open floor plan” has nothing to match against, because there is no amenity filter for it. The assistant would fall back to a plain location search and the open-floor part of the request would quietly go unanswered. Handpick closes that gap: when a guest describes a vibe, a layout, or a specific detail (an open floor plan, a bright and airy feel, a black headboard in the bedroom), the assistant reads the property descriptions and any photo-analysis notes, picks the homes that genuinely match, and shows precisely those in the results grid.
Handpick is most useful for look-and-feel requests, such as:
- “Somewhere bright and open with a coastal feel”
- “A place with a black headboard on the bed”
- “The most light-filled homes you have near the water”
- “A modern kitchen vibe”
For ordinary requests that map cleanly to filters (two bedrooms in a city, pet friendly, a pool), the assistant uses normal filters as before. Handpick steps in only when curation adds something a filter cannot.
How to turn it on #
1. Open the Chatbot settings #
In your AI Concierge settings, open the Chatbot tab.
2. Turn on Concierge handpick #
Switch on Concierge handpick. It is off by default, so nothing changes until you enable it. Turning it on adds a small amount of prompt cost to each request that uses it.
3. Choose an aggressiveness level #
Pick how readily the assistant curates instead of relying on filters: Conservative, Balanced, or Liberal (the default). See the Settings table below for what each does.
Settings #
| Setting | What it controls |
|---|---|
| Concierge handpick | Turns the feature on or off. Off by default. |
| Handpick aggressiveness | How readily the assistant curates instead of relying on filters. Conservative only curates when no filter can express the request at all. Balanced curates when a vibe or detail is not well captured by a filter, or when curation clearly beats filters. Liberal (default) curates whenever it can identify specific matching homes from any part of the listing data. |
How it behaves #
- Pure detail requests work on their own. A guest can ask for “a place with a black headboard” with no location or dates, and the assistant will still curate the matching homes.
- It drops stale preferences. If an earlier part of the conversation set a filter the guest is no longer asking for, Handpick will not let that leftover filter hide the right homes. When a guest says “doesn’t matter where or when, just the headboard,” the assistant resets to the detail that matters.
- Genuine combined requests keep their filters. “A four bedroom home with a black headboard” keeps the four bedroom requirement. If no home satisfies both, the assistant honestly returns nothing rather than a wrong match.
- It gets better with more photo coverage. Handpick reads the room-by-room photo notes produced by Photo Analysis. The more of your catalog you analyze, the richer the detail it can curate on. Property descriptions and amenities feed it too, so it still works on listings that have not been analyzed yet.
- Recommendations in plain conversation get cards too. When the assistant names specific homes in an ordinary conversational reply, not a fresh search, those picks now render as full property cards under the message, the same at-a-glance view a search result gets, instead of leaving the guest to click a name in a sentence. If nothing in the conversation actually names a validated home, the prose reply still stands on its own with no cards attached.
Requirements #
Nothing extra to install. Handpick uses the search experience and Central property data you already have. Photo Analysis is the richest input and is worth running across your catalog, but it is not required to turn Handpick on.
Tips #
- Analyze your photos before leaning on Handpick. It curates from the notes produced by AI Concierge: Photo Analysis, so the more of your catalog you have analyzed, the more visual detail (headboards, light, layout) it can match on.
- Start with the default aggressiveness, then step down to Balanced or Conservative if you find the assistant curating requests that a plain filter would have handled.
- Property links carry the guest’s dates automatically. See AI Concierge: Under the Hood for how recommended homes, in cards or in prose, stay tied to the trip the guest is already planning.