Concierge Handpick lets the assistant curate the exact listings it shows for requests that ordinary search filters cannot express. When a guest describes a vibe, a layout, or a specific detail (an open floor plan, a bright and airy feel, a black headboard in the bedroom), the assistant reads the property descriptions and the photo-analysis Visual data, picks the homes that genuinely match, and shows precisely those in the results grid.
Without Handpick, a request like “a place with an open floor plan” has nothing to match against, because there is no amenity filter for it. The assistant would fall back to a location search and the open-floor part of the request would quietly go unanswered. Handpick closes that gap.
When it helps #
Handpick is most useful for look-and-feel requests, such as:
- “Somewhere bright and open with a coastal feel”
- “A place with a black headboard on the bed”
- “The most light-filled homes you have near the water”
- “A modern kitchen vibe”
For ordinary requests that map cleanly to filters (two bedrooms in a city, pet friendly, a pool), the assistant uses normal filters as before. Handpick steps in only when curation adds something a filter cannot.
Settings #
Handpick is configured per site on the Chatbot settings tab.
- Concierge handpick. Turn the feature on or off. It is off by default, so nothing changes until you enable it.
- Handpick aggressiveness. Controls how readily the assistant curates instead of relying on filters.
| Setting | Behavior |
|---|---|
| Conservative | Only curates when no filter can express the request at all. |
| Balanced | Curates when a vibe or detail is not well captured by a filter, or when curation clearly beats filters. |
| Liberal (default) | Curates whenever it can identify specific matching homes from any part of the listing data. |
How it behaves #
- Pure detail requests work on their own. A guest can ask for “a place with a black headboard” with no location or dates, and the assistant will still curate the matching homes.
- It drops stale preferences. If an earlier part of the conversation set a filter the guest is no longer asking for, Handpick will not let that leftover filter hide the right homes. When a guest says “doesn’t matter where or when, just the headboard,” the assistant resets to the detail that matters.
- Genuine combined requests keep their filters. “A four bedroom home with a black headboard” keeps the four bedroom requirement. If no home satisfies both, the assistant honestly returns nothing rather than a wrong match.
- It gets better with more photo coverage. Handpick reads the Visual data produced by Photo Analysis. The more of your catalog you analyze, the richer the detail it can curate on. Property descriptions and amenities feed it too, so it still works on listings that have not been analyzed yet.
Requirements #
Nothing extra to install. Handpick uses the search experience and Central property data you already have. Photo Analysis is the richest input and is worth running across your catalog, but it is not required to turn Handpick on.