AI Concierge is a guest-facing chat assistant that understands plain-English questions, searches your live catalog, and answers about your properties in your brand voice.
What AI Concierge does #
AI Concierge adds a smart chat drawer to your HomeRunner site. Guests type what they actually want (“a dog-friendly place near the beach for 6 people in July”) and the Concierge interprets the request, searches your real availability and pricing, and replies with matching properties and a conversational answer. It also fields property-specific questions (“is there a hot tub?”, “tell me about the kitchen”) using your knowledge base and photo data.
It works on top of your existing HomeRunner Core site. Nothing about your booking flow, PMS sync, or property pages changes. The Concierge sits alongside them and turns vague guest intent into the right listing.
Who it is for #
AI Concierge works for any catalog size. Whether you manage a handful of listings or several thousand, the chat assistant is available and answers guest questions about your properties.
For larger catalogs, semantic search also solves a real discovery problem: when guests cannot scan the whole catalog by eye, the Concierge surfaces the right matches from natural language. See Pricing & Plans for how the add-on is priced.
How it understands guests #
Natural-language search #
Guests describe what they want in their own words. The Concierge maps that to real filters (location, dates, guest count, bedrooms, amenities, vibe) and runs a live search against your catalog, then explains the matches it found.
Multi-intent messages #
A single guest message often carries more than one request (“somewhere pet-friendly with a pool, and what’s your cancellation policy?”). The Concierge decomposes multiple intents in one message and handles them together rather than forcing the guest to ask one thing at a time.
Smart dead-end recovery #
When a search comes back thin or empty, the Concierge does not just say “no results.” It progressively relaxes the least important filters and offers recovery chips the guest can tap: alternative dates when the same property is open a week earlier or later, relaxed size or guest-count constraints, or a way to reach a human. The goal is to keep the guest moving toward a booking instead of bouncing.
Photo-aware answers #
The Concierge can describe specific spaces in a property because it draws on per-room data extracted from your real photo gallery. Ask about the outdoor area or the kitchen and it cites features the model actually observed, never a generic guess. See Photo Analysis.
Property-level knowledge #
On individual listing pages, the Concierge can open with a property-specific greeting and answer detailed questions using that property’s knowledge base (house rules, local tips, owner notes). See Property Chat.
What you control #
- Brand voice: a short description of how your team talks, applied to every reply.
- Knowledge base: per-property facts the Concierge draws on.
- Recovery and outreach: how dead-ends are handled, including lead capture.
- The chat drawer: position, greeting, and on-page nudges.
All of this lives under HomeRunner -> AI Concierge in your WordPress dashboard. See Operator Tools for the full admin tour.
Measuring the value #
The Performance tab gives you a live view of what the Concierge is delivering: cost trajectory, booking attribution, response times, and recovery-chip engagement. It is the dashboard you would show a partner at renewal time. See Performance.
Getting started #
Setup runs about 20 to 30 minutes from install to live. Walk through it in Getting Started, and review data handling in Privacy, Data, and Cost Controls.