A premium add-on for HomeRunner that turns your booking website into a conversational, intelligent guest assistant. Built for vacation-rental operators with catalogs that have outgrown faceted filters.
What is AI Concierge? #
HomeRunner AI Concierge layers conversational AI on top of your existing HomeRunner booking website. It does three things at once:
- Replaces blunt search filters with natural-language conversation. A guest can type “two-bedroom near the beach with a hot tub and dog-friendly under $400 a night” and get an answer that actually matches.
- Stays open as a chat assistant on every page. Guests can ask follow-up questions (“what’s the area like?”, “can I check in early?”, “is there a grocery store nearby?”) and get on-brand answers grounded in your listing data.
- Recovers searches that would otherwise dead-end. When dates have no availability or filters return nothing, the Concierge proactively offers alternative dates, similar properties, or a path to talk to your team.
It runs entirely inside your HomeRunner website. No new dashboard for guests to learn. No external chat widget to manage. It feels like a smarter version of the search and contact experience you already have.
Who it’s for #
You’re a fit if two or more of the following describe your business:
- Catalog size: 26+ properties, ideally diverse enough that guests can’t compare them all at a glance
- Multilingual guest base: domestic and international visitors who’d benefit from a chat assistant that speaks their language
- Brand-voice positioning: your business has a distinctive tone (luxury, hip, family-friendly, boutique) that you want maintained in every guest interaction
- Rich property data: detailed descriptions, lots of photos, well-defined amenities. Material the AI can actually reason about.
- Significant search volume: enough monthly traffic that a smarter search-and-chat layer can affect bookings
You’re probably not a fit if:
- You have fewer than 26 listings and your guests find what they want by scrolling the home page
- Your properties are nearly identical and guests don’t really need to “find the right match”
- You don’t have time to spend ~30 minutes on initial brand-voice and per-property setup
Try it free for 30 days #
Every new install includes 30 days of full-feature access at no cost. No credit card required to start. At day 30, you choose to subscribe or the Concierge gracefully turns off. Your existing HomeRunner site keeps running unchanged.
See Pricing & Plans for subscription details.
Next steps #
- Curious about cost? → Pricing & Plans
- Ready to install? → Getting Started
- Want a tour of the operator features? → Operator Tools
- Procurement and data questions? → Privacy, Data, and Cost Controls
- Common questions → FAQ & Troubleshooting
Last updated: 2026-05-17 · AI Concierge v1.49.4