---
title: "Auto-cancellation for request-to-book and inquiry bookings"
description: "When a property is set to inquiry or request-to-book mode and no payment is collected at the time of booking, the reservation is not automatically…"
url: "https://homerunner.io/docs/will-a-booking-submitted-through-a-request-to-book-or-inquiry-flow-get-automatic/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Auto-cancellation for request-to-book and inquiry bookings

When a property is set to inquiry or request-to-book mode and no payment is collected at the time of booking, the reservation is not automatically cancelled.

**Why this happens.** Auto-cancellation only applies to bookings where payment was required but never received. In an inquiry flow with no upfront payment requirement, the reservation stays open until your team cancels it manually.

**What this means for you.** Your off-platform payment collection workflow, such as sending a payment link after the booking comes in, is not disrupted by an automatic cancellation timer.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.