---
title: "Add-on missing for one Guesty listing"
description: "An add-on or extra fee appears at checkout for all of your listings except one. **Why this happens.** In Guesty, each listing either inherits the…"
url: "https://homerunner.io/docs/why-is-an-add-on-or-extra-fee-missing-at-checkout-for-one-listing-when-all-other/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Add-on missing for one Guesty listing

An add-on or extra fee appears at checkout for all of your listings except one.

**Why this happens.** In Guesty, each listing either inherits the account-level Additional Fees or uses its own custom, listing-level fee list. When a listing is switched to custom fees, it stops inheriting all account-level fees and upsells, including any fees created afterward. This switch can happen without anyone intending it, for example when a fee such as Damage Protection is configured directly on that specific listing. A useful sign that this is the cause is that the affected listing is missing all account-level add-ons at checkout, not just the one you first noticed.

**Before you switch.** Check whether any fee exists only at the listing level. If so, confirm that equivalent coverage exists at the account level, or verify that the listing is still covered after the switch.

**How to fix it.**

1. Open the affected listing in Guesty.
2. Go to **Pricing and policies**, then **Additional fees**.
3. Turn the **Custom listing fees** toggle OFF so the listing goes back to using the account-level fee settings.
4. Save the change.

Once saved, your website picks up the change on the next sync. Contact support if you need an immediate re-sync triggered. Existing reservations are not affected; the change applies only to new quotes and bookings.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.