---
title: Checkout page shows “Missing Quotation Id”
description: "Your checkout page shows \"Missing Quotation Id\" and guests cannot complete a booking. **Why this happens.** The checkout page must contain only the…"
url: "https://homerunner.io/docs/why-does-the-checkout-page-show-missing-quotation-id-and-guests-cannot-complete/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Checkout page shows “Missing Quotation Id”

Your checkout page shows "Missing Quotation Id" and guests cannot complete a booking.

**Why this happens.** The checkout page must contain only the shortcode `[homerunner-checkout]` and nothing else. When a content or SEO tool re-saves the page, it can replace the shortcode with rendered output or plain text, which breaks the checkout flow.

**How to fix it.** Restore the shortcode on the checkout page and check the other HomeRunner pages:

1. In WordPress, go to **Pages** and find the page HomeRunner uses for checkout. Check **HomeRunner Settings** to confirm which page that is. It usually ends in /checkout/ or /checkout-2/.
2. Make sure the page content is exactly `[homerunner-checkout]`. Delete any plain text, headings, or pasted HTML and replace it with that shortcode.
3. Click **Update**.
4. Check the other HomeRunner pages the same way. The guest dashboard page should contain `[homerunner-user-dashboard]` and the booking confirmation page should contain `[homerunner-confirmation]`.
5. If you use a caching plugin or your host caches pages, clear the cache after saving.
6. Start a test booking from a property page. The checkout page should display the property, dates, total, guest details fields, and card fields.

**Preventing it.** Exclude the checkout, guest dashboard, and confirmation pages from any bulk content rewrites, SEO tools, or page re-save operations. These pages hold only shortcodes and have no content to optimize.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.