---
title: AI Concierge Local Knowledge character limit
description: "If the AI Concierge seems to ignore part of the text you entered in **Local Knowledge**, the text is likely longer than the field allows. **Why this…"
url: "https://homerunner.io/docs/why-does-the-ai-concierge-ignore-part-of-my-local-knowledge-text-is-there-a-char/"
updated: "2026-10-26"
category: Setup and plugins
---

# AI Concierge Local Knowledge character limit

If the AI Concierge seems to ignore part of the text you entered in **Local Knowledge**, the text is likely longer than the field allows.

**Why this happens.** The **Local Knowledge** field has a 1,000-character cap. Only the first 1,000 characters are passed to the concierge on each turn, so anything beyond that is cut off and never reaches the AI.

**What you can do.**

1. Shorten **Local Knowledge** to a brief summary of your area, a few sentences long.
2. Move longer reference material, such as detailed policies, lists, and FAQs, into the **Custom Instructions** field on the same screen. This field is passed to the concierge in full.
3. Save your changes.
4. Open the chat on your site and ask a question that depends on the text you moved to confirm the concierge picks it up correctly.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.