---
title: "HubSpot collected forms and two-step checkout"
description: "If you use HubSpot's non-HubSpot forms tracking, you may see completed checkouts recorded in HubSpot but nothing from the guest-details step of a two-step…"
url: "https://homerunner.io/docs/why-does-hubspot-s-non-hubspot-forms-tracking-record-completed-checkouts-but-not/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# HubSpot collected forms and two-step checkout

If you use HubSpot's non-HubSpot forms tracking, you may see completed checkouts recorded in HubSpot but nothing from the guest-details step of a two-step checkout. This is expected HubSpot behavior.

**Why this happens.** HubSpot's collected forms feature only records native form submissions made with a standard submit button, and it ignores hidden fields. In a two-step checkout, the guest-details step (where your guest enters their name, email, and phone and clicks **Continue**) saves data in the background rather than submitting a form, so HubSpot's tracker never sees it. The final payment step is a real form submit, which is why completed checkouts do appear in HubSpot.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.