---
title: Pet friendly listing missing from one pets filter
description: "A listing that accepts pets can show up under one pets filter on your website but not the other. **Why this happens.** The two controls read two different…"
url: "https://homerunner.io/docs/why-does-a-pet-friendly-listing-appear-in-one-pets-filter-but-not-the-other/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Pet friendly listing missing from one pets filter

A listing that accepts pets can show up under one pets filter on your website but not the other.

**Why this happens.** The two controls read two different fields from your PMS, so they can disagree. The **Pets** toggle in the **Guests** dropdown reads your listing's pet policy, the setting that says whether the property accepts pets. The **Pets allowed** checkbox in the **Filters** panel reads your listing's amenity list, where **Pets allowed** is one amenity among many.

**What to check.** In most PMS platforms, the pet policy and the amenity list are two separate places to edit, and setting one does not set the other. The website does not reconcile them, so however the two fields disagree in your PMS is what your guests see.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.