---
title: Grey placeholder instead of property photo
description: "Some property photos on your site show a grey graphic instead of the actual image. **Why this happens.** The grey graphic is a placeholder that the image…"
url: "https://homerunner.io/docs/why-do-some-property-photos-show-a-grey-placeholder-image-instead-of-the-actual/"
updated: "2026-10-26"
category: Theme and design
---

# Grey placeholder instead of property photo

Some property photos on your site show a grey graphic instead of the actual image.

**Why this happens.** The grey graphic is a placeholder that the image service substitutes when it cannot process a photo. It does not mean the photo is missing, broken, or wrongly configured in your PMS. It can have more than one cause, and there is no customer-side configuration involved.

**What you can do.** Re-uploading the photo or changing a site setting does not fix it. Instead of troubleshooting on the site, report it to support. Include the listing name or URL and, if possible, a screenshot, because the placeholder can affect only certain photos or certain sizes.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.