---
title: Guesty dates blocked after abandoned checkout
description: If a guest reaches the payment page on your site and leaves without paying, you may see those dates stay blocked in Guesty for hours. The HomeRunner…
url: "https://homerunner.io/docs/why-do-dates-stay-blocked-in-guesty-for-hours-after-a-guest-abandons-checkout-on/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Guesty dates blocked after abandoned checkout

If a guest reaches the payment page on your site and leaves without paying, you may see those dates stay blocked in Guesty for hours. The HomeRunner checkout is not what holds them.

**Why this happens.** The HomeRunner checkout does not ask Guesty to hold dates when a guest reaches the payment page. That step creates a price quote only, and a quote never blocks the calendar.

Two HomeRunner settings relate to holds, but neither causes a block on an abandoned checkout.

**Request-to-book hold (hours)** applies only when your site uses request-to-book (inquiry flow). Instant bookings never trigger it.

**Payment window (minutes)** with auto-cancellation cancels an unpaid reservation that already exists after the window passes. With auto-cancellation turned off, it has no effect.

**What you can do.** Check the reservations list in your HomeRunner dashboard. If it shows only confirmed instant bookings, with no inquiries or unpaid reservations for those dates, something else in Guesty created the block: an inquiry from another channel, a manual block, or Guesty's own booking engine.

To investigate, send support one example that includes the listing, the dates, the time the guest reached the payment page, and the Guesty reservation or hold reference if available. Support can then match it against your site's quote log to identify exactly what created the block.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.