---
title: Checkout error messages showing on page load
description: "You may see checkout messages such as 'Please provide Guest Details' or 'Missing name on card' on the checkout page before a guest has done anything.…"
url: "https://homerunner.io/docs/why-do-checkout-error-messages-like-please-provide-guest-details-or-missing-name/"
updated: "2026-10-26"
category: Theme and design
---

# Checkout error messages showing on page load

You may see checkout messages such as 'Please provide Guest Details' or 'Missing name on card' on the checkout page before a guest has done anything.

**Why this happens.** The plugin only writes these messages when validation runs or when a payment error comes back. The notice containers (.checkout-notice and .card-notice) are empty when the page loads and carry no plugin styling. If they appear before any interaction, your active theme is styling the empty containers, likely by applying a background or border to generic div or notice classes.

**What you can do.** Add the following to your theme's **Additional CSS**:

.checkout-notice:empty, .card-notice:empty { display: none; }

If the messages actually contain text when the page loads, rather than showing as an empty styled box, that is a separate issue. In that case, share the page URL with support so they can look into it further.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.