---
title: AI Concierge returns errors or cannot find properties
description: "The AI Concierge greets your guests, but every message they send comes back with an error or a \"can't find that\" response. **Why this happens.** The cause…"
url: "https://homerunner.io/docs/why-did-the-ai-concierge-stop-answering-or-say-it-couldn-t-find-properties/"
updated: "2026-10-26"
category: Setup and plugins
---

# AI Concierge returns errors or cannot find properties

The AI Concierge greets your guests, but every message they send comes back with an error or a "can't find that" response.

**Why this happens.** The cause is almost always a spending limit on your OpenRouter account. This is not a search or property-data problem, and it does not mean the plugin or your license is broken.

**What to check.**

1. **Account credit balance.** If your account has run low or empty, add credit at openrouter.ai under **Settings → Credits**. Turn on auto-recharge to keep it from running dry.
2. **Per-key monthly spending limit.** Each API key can have its own monthly cap. If your key has reached that cap, raise or remove the limit at openrouter.ai under **Settings → Keys**.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.