---
title: "AI Concierge: live chat or contact form"
description: In the AI Concierge, your guests see either the live chat option or the contact form. The live chat option appears only when all three of these conditions…
url: "https://homerunner.io/docs/when-are-guests-shown-the-live-chat-option-versus-the-contact-form-in-the-ai-con/"
updated: "2026-10-26"
category: Setup and plugins
---

# AI Concierge: live chat or contact form

In the AI Concierge, your guests see either the live chat option or the contact form.

The live chat option appears only when all three of these conditions are met:

1. **Live Takeover** is enabled on the **Live Concierge** tab.
2. The current time falls within your configured availability hours.
3. At least one operator is marked present.

If any of these conditions is not met, guests see the contact form instead.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.