---
title: Guesty reservations with no payment collected
description: "When a reservation in Guesty shows no payment collected, treat it as payment-pending rather than card-less. Do not assume the guest never provided a card.…"
url: "https://homerunner.io/docs/what-should-i-do-with-reservations-that-show-no-payment-collected-in-guesty/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Guesty reservations with no payment collected

When a reservation in Guesty shows no payment collected, treat it as payment-pending rather than card-less. Do not assume the guest never provided a card.

**What to do.** Request or confirm the payment method in Guesty before check-in.

If you share the affected reservation confirmation codes with support, support can verify on the platform side whether a card was captured for each one.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.