---
title: ”Talk to a person” without Slack connected
description: "When a guest clicks **Talk to a person** in the AI Concierge and Slack is not yet connected, a short contact form opens. The details the guest enters in…"
url: "https://homerunner.io/docs/what-happens-when-a-guest-clicks-talk-to-a-person-in-the-ai-concierge-if-slack-i/"
updated: "2026-10-26"
category: Setup and plugins
---

# ”Talk to a person” without Slack connected

When a guest clicks **Talk to a person** in the AI Concierge and Slack is not yet connected, a short contact form opens. The details the guest enters in that form are emailed to your lead inbox.

Live chat becomes available only after you complete the Slack connection and have an operator marked present during your configured hours.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.