---
title: Managing Property Ratings and Review Counts
description: "HomeRunner allows you to display an average star rating and a total review count on both property cards (in the Explorer grid) and individual property detail pages. There are two primary methods for populating this data: synchronizing directly from your…"
url: "https://homerunner.io/docs/managing-property-ratings-and-review-counts/"
updated: "2025-12-25"
category: How To
---

# Managing Property Ratings and Review Counts

HomeRunner allows you to display an average star rating and a total review count on both property cards (in the Explorer grid) and individual property detail pages. There are two primary methods for populating this data: synchronizing directly from your PMS or using custom fields for greater control.

## Method 1: Standard PMS Synchronization

By default, HomeRunner can generate ratings based on the review data currently synchronized from your Property Management System (PMS).

### How it Works

The system calculates the average based on the reviews available in the PMS feed.

- **Limitation:** PMS data is often incomplete because properties exist on multiple channels (OTAs). A property might have hundreds of reviews across the web, but the PMS might only sync a few dozen. This can lead to lower-than-reality review counts displayed to potential guests.

### Configuration

To use this method, ensure the following setting is enabled:

1. Navigate to **HomeRunner Settings** > **Property > General**.
2. Enable the option: **Generate average property rating**.

> **Note on Review Aggregation:** If you want to source a higher volume of reviews (scraping from OTAs while retaining the link to the specific property), HomeRunner integrates with **Reva** ([joinreva.com](https://joinreva.com)). This allows you to import external reviews directly into the website to boost credibility.

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## Method 2: Custom Field Mapping (Recommended)

For the best conversion rates, you may prefer to manually control the displayed data. This allows you to present a more accurate "Trust Score" (e.g., displaying a 4.98 rating with 200+ reviews) rather than relying on potentially incomplete PMS data.

### Step 1: Create Custom Fields in PMS

In your Property Management System, create two custom fields:

- **Average Star Rating**
- **Number of Reviews**

Populate these fields with your aggregate data (e.g., combined stats from Airbnb, VRBO, and direct bookings).

### Step 2: Map Fields in HomeRunner

Once the fields exist in the PMS, you must tell HomeRunner to use them as the primary data source.

1. Navigate to **HomeRunner Settings**.
2. Click on the **Sync** tab.
3. Select **Source Mapping**.
4. Locate the following settings and map them to your new custom fields:
   - **Total number review source**
   - **Average rating source**

**Result:** HomeRunner will now prioritize the data in these custom fields over the standard calculated PMS data.

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## Configuring the Display

Regardless of which method you use (PMS Sync or Custom Fields), you must ensure the front-end display settings are configured correctly so the ratings appear to guests.

### Enable on Property Cards (Explorer)

To ensure ratings appear on the property cards in search results:

1. Go to your **Explorer / Grid** settings.
2. Locate the **Hide Rating** setting.
3. Ensure this is **Disabled** (unchecked).

If configured correctly, you will see the star rating (e.g., 4.9) and the review count on the property cards and the Property Details page.