---
title: "Stopping auto-cancellation for off-site payments"
description: "If you collect payment off-site and do not want bookings to be auto-cancelled while that payment is collected, auto-cancellation must be disabled on your…"
url: "https://homerunner.io/docs/how-do-i-prevent-auto-cancellation-of-bookings-when-collecting-payment-off-site/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Stopping auto-cancellation for off-site payments

If you collect payment off-site and do not want bookings to be auto-cancelled while that payment is collected, auto-cancellation must be disabled on your connection.

Contact support to confirm how your connection is configured.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.