---
title: Connecting AI Concierge live chat to Slack
description: "Until Slack is connected, the **Talk to a person** button in AI Concierge opens a short contact form, and the guest's details are emailed to your lead…"
url: "https://homerunner.io/docs/how-do-i-connect-the-ai-concierge-talk-to-a-person-button-to-my-team-s-slack-so/"
updated: "2026-10-26"
category: Setup and plugins
---

# Connecting AI Concierge live chat to Slack

Until Slack is connected, the **Talk to a person** button in AI Concierge opens a short contact form, and the guest's details are emailed to your lead inbox.

Live chat from Slack requires a one-time connection to your own Slack workspace. Only a workspace admin can authorize this connection.

1. In WordPress, open **AI Concierge**, then the **Live Concierge** tab.
2. Under **Availability and Presence**, turn on **Enable Live Takeover** and set your days, hours, and timezone. Outside those hours, guests get the contact form automatically.
3. Click **Create your Slack app**. Slack opens with the app pre-configured. Pick your workspace and create the app, then use **Install App** to install it to your workspace. If Slack reports a problem with the manifest, shorten the app name to 35 characters or fewer.
4. Copy the **Bot User OAuth Token** (it starts with xoxb-) and the **Signing Secret** from the app into the **Bot Token** and **Signing Secret** fields, then save.
5. In Slack, pick the channel for live-chat requests, invite the app's bot to it, and paste the channel ID (in the C0123456789 style, not the channel name) into **Operator Channel**. Click **Test connection**.
6. When someone is staffing live chat, mark the team present on the **Live Concierge** tab or type /concierge on in Slack.

**When guests see the live option.** Guests only see the live option while live takeover is on, the current time is inside your hours, and an operator is marked present.

For the full reference, see the **AI Concierge: Live Concierge** article in the HomeRunner docs.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.