---
title: Troubleshooting checkout errors reported by guests
description: If guests report errors while booking, start by checking whether you can reproduce the problem yourself. 1. Make a test booking on the affected property…
url: "https://homerunner.io/docs/guests-are-reporting-checkout-errors-during-the-booking-process-how-should-i-tro/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Troubleshooting checkout errors reported by guests

If guests report errors while booking, start by checking whether you can reproduce the problem yourself.

1. Make a test booking on the affected property to see whether the error occurs.
2. If the test booking works normally, ask the affected guests for more details: the exact error message they received, the device and browser they were using, and the step in the checkout process where the error appeared.

These details help pinpoint the root cause more efficiently.