---
title: Membership status after Stripe payment failures
description: "If a renewal payment fails or a subscription is cancelled in Stripe, the member's status on your site does not change on its own. The site does not…"
url: "https://homerunner.io/docs/does-the-homerunner-membership-automatically-update-when-a-stripe-payment-fails/"
updated: "2026-10-26"
category: Setup and plugins
---

# Membership status after Stripe payment failures

If a renewal payment fails or a subscription is cancelled in Stripe, the member's status on your site does not change on its own. The site does not currently receive updates directly from Stripe.

**What updates automatically.** The Membership on your site handles signups and manual status changes automatically. When someone signs up, their membership activates right away. When your team updates a member's status by hand, that change takes effect immediately. There is also one piece of built-in automation: if a master account is demoted from Member to Guest, all family accounts linked to it are demoted automatically as well.

**Renewals.** Successful renewals need no action. When a renewal goes through, the membership stays active on its own.

**Failed payments and cancellations.** The gap is on the failure side. If a renewal payment fails or a subscription is cancelled in Stripe, the site does not detect it. Your team needs to catch these situations and update the membership status by hand, for example by applying a grace period, following up with the member, or removing the membership as appropriate.

**Automating this.** Connecting the site to Stripe's events, such as failed payments and cancellations, is a separate piece of work that needs to be scoped and quoted. If you want that automation, support first needs to confirm which specific Stripe events you want the site to respond to before giving you an accurate estimate. HomeRunner does not manage your Stripe account directly, so part of that setup may also need to be configured on your side within your Stripe account.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.