---
title: AI Concierge human takeover and WhatsApp
description: "The live human takeover feature in the AI Concierge currently connects to Slack only. There is no WhatsApp integration available at this time. **How it…"
url: "https://homerunner.io/docs/can-the-ai-concierge-s-live-human-takeover-feature-send-notifications-to-whatsap/"
updated: "2026-10-26"
category: Setup and plugins
---

# AI Concierge human takeover and WhatsApp

The live human takeover feature in the AI Concierge currently connects to Slack only. There is no WhatsApp integration available at this time.

**How it works.** When a guest asks to speak with a person, the alert goes to your Slack workspace, where a team member can take over the conversation.

**If your team does not use Slack.** The recommended setup is to route the concierge's lead-capture notifications to a shared email inbox. Your guests leave their question and contact details, and your team follows up from that inbox.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.