---
title: "Guesty request-to-book bookings without a card"
description: "On a Guesty request-to-book property, a small percentage of bookings may show no card on file in Guesty's **Payments** tab. Two different situations…"
url: "https://homerunner.io/docs/a-small-percentage-of-bookings-on-a-guesty-request-to-book-property-come-through/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Guesty request-to-book bookings without a card

On a Guesty request-to-book property, a small percentage of bookings may show no card on file in Guesty's **Payments** tab. Two different situations produce this same message.

**A missing setting.** On some request-to-book properties, a setting was missing that kept the card field from appearing at checkout. This lets bookings through with no card entered. Once that setting is identified and corrected, new bookings require a card.

**A display limitation.** The guest may have entered a card, with payment processed through your connected Stripe account, and Guesty's **Payments** tab can still show "no card on file." The tab only reflects payments made through Guesty's own flow.

**What you can do.** If you see the "no card" message, check the Stripe dashboard linked to your Guesty account. It confirms whether payment was actually collected. Support can also verify which situation applies to any specific booking.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.