---
title: Guesty reservation shows no payment collected
description: "If a reservation in Guesty shows no payment collected, this does not necessarily mean the website booking engine failed to charge your guest. **Check the…"
url: "https://homerunner.io/docs/a-guesty-reservation-shows-no-payment-collected-does-that-mean-the-website-booki/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Guesty reservation shows no payment collected

If a reservation in Guesty shows no payment collected, this does not necessarily mean the website booking engine failed to charge your guest.

**Check the reservation source.** First, look at the reservation's source in Guesty.

If the source is **manual**, the reservation was created inside Guesty directly and never passed through the website checkout, so no card is collected at booking.

If the source is **BE-API**, the reservation came through the website booking engine. In that case, send the reservation code to support so it can be investigated as a website booking.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.