---
title: "Blank password-reset emails from the Guest Dashboard"
description: "When a guest requests a password reset from the Guest Dashboard lost-password page, they receive an email with no content. **Why this happens.** The…"
url: "https://homerunner.io/docs/a-guest-received-a-blank-password-reset-email-from-the-guest-dashboard-lost-pass/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# Blank password-reset emails from the Guest Dashboard

When a guest requests a password reset from the Guest Dashboard lost-password page, they receive an email with no content.

**Why this happens.** The lost-password email template in WordPress is empty. The body must include the `{{ password_reset_url }}` tag, or the reset link never appears.

**How to fix it.**

1. Go to **HomeRunner → Settings → Emails** and open the **Lost Password** section.
2. Fill in both the **Subject** and **Body (HTML)** fields, making sure the body includes `{{ password_reset_url }}`.
3. Save the template.
4. Have your guest request a fresh reset from `/guest-dashboard/?section=lostpassword` using the email they booked with.

A working minimal template uses the subject `Password Reset Requested` and this body:

```<p>Someone has requested a password reset for the following account:</p> <p>Email: {{ user.email }}</p> <p>If this was a mistake, ignore this email and nothing will happen.</p> <p>To reset your password, visit the following link:</p> <p>{{ password_reset_url }}</p>```

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.