---
title: Guesty automated messages sent to unpaid reservations
description: "A guest may book on your website without paying and still receive automated messages from Guesty, such as the pre-check-in link and guidebook. **Why this…"
url: "https://homerunner.io/docs/a-guest-booked-on-my-website-without-paying-but-still-received-the-pre-check-in/"
updated: "2026-10-26"
category: PMS connections and sync
---

# Guesty automated messages sent to unpaid reservations

A guest may book on your website without paying and still receive automated messages from Guesty, such as the pre-check-in link and guidebook.

**Why this happens.** Guesty sends automated messages when a reservation is confirmed, regardless of whether the guest has paid.

**Holding messages until payment.** In Guesty, open each automated message that contains access details or property information, and add the message condition **Reservation was fully paid**. Guesty then waits until payment is received before sending the message. This is a Guesty setting and requires no changes on your website. Guesty's troubleshooting article covers this in detail: [https://help.guesty.com/hc/en-gb/articles/9390837261341-Troubleshooting-Automated-message-sent-to-an-unpaid-reservation](https://help.guesty.com/hc/en-gb/articles/9390837261341-Troubleshooting-Automated-message-sent-to-an-unpaid-reservation)

**Preventing unpaid bookings.** To prevent the unpaid booking from being created in the first place, look into enabling Stripe pre-authorization at checkout.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.