---
title: AI Concierge handoff notice missing after release
description: A guest asks for a human operator in the AI Concierge chat, and the operator takes over and later releases the chat. When the guest sends a new message,…
url: "https://homerunner.io/docs/a-guest-asked-for-a-human-operator-in-the-ai-concierge-chat-the-operator-took-ov/"
updated: "2026-10-26"
category: Booking engine and checkout
---

# AI Concierge handoff notice missing after release

A guest asks for a human operator in the AI Concierge chat, and the operator takes over and later releases the chat. When the guest sends a new message, the AI answers without any notice that the chat has returned to the bot.

**Why this happens.** When an operator releases the chat back to the AI, the widget shows the guest a message such as 'You're back with the concierge.' The widget's background polling loop delivers this handoff notice. If the guest's browser tab is idle or in the background for several minutes, the polling loop stops running. If the operator releases the chat during that idle period, the widget never receives the handoff signal. When the guest returns and sends a new message, the server answers in AI mode, but the widget still treats the chat as being in human-operator mode and skips the transition notice.

**Current behavior.** This is corrected. When the guest sends a message and the server responds in AI mode while the widget still treats the chat as live with a human, the transition notice now appears before the AI reply is shown.

Still stuck? [Contact the HomeRunner team](https://homerunner.io/contact/) with your site address and what you tried, and we take it from there.